STUDENT FAQ

Are you a Great River Student?

We know you’re eager to learn, constantly connected, and always on-the-go. We’ve built our publications with your needs and lifestyle in mind: our publications are accessible on most devices and our dedicated Web Support Team is available around-the-clock to take your most pressing questions.

Check out the FAQ below if you have questions about your ebook, the grtep website, or Great River Learning itself.

We’ve compiled a list of the most common student inquiries and provided the answers below. If you have a question, take a moment and skim through this brief FAQ; it just may have the answer you’re looking for!

Q: Where and how do I purchase access to my online publication?

You can purchase access to your publication by going to the catalog and searching for the title of your publication. From here, you will be prompted to "purchase" which will direct you to www.grlcontent.com to purchase access. If you are purchasing a print book, you will be prompted to "add to cart" upon selection of your publication, so the book can be shipped to you.

Q: If I purchase an access code at the bookstore, how do I use it to register to my course?

Go to http://www.grtep.com/ and enter your access code into the ‘First Time User (with access code) field on the right hand side of the screen.

Q: What if I already have an account with WebCOM and I need to register to another course?

Log in at http://www.grtep.com/ with your existing account and click on the ‘Enroll in Another Online Publication’ link. You will then be able to purchase access to your new publication.

Q: I am getting an error when I try to register my access code. What should I do?

Please fill out the web support form linked at the bottom of the log in page at http://www.grtep.com/ . Please describe what you were doing when you received the error and provide a screen shot or copy and paste the error into the form if possible.

Q: How do I know which section to register to on the WebCOM website?

The section number will match the section number of the course you are registered to with your school. If you are unsure of your section number, please ask your instructor.

Q: I’m in the wrong section. How do I get moved to the correct one?

Please fill out the web support form linked at the bottom of every page within the online publication and be sure to provide the section you need to be moved to.

Q: I forgot my password, what do I do?

Please click the ‘Forgot Password’ link on the log in page: http://www.grtep.com/ and a new password will be e-mailed to you.

Q: What is my username?

Your username is the e-mail address you used when creating your account.

Q: What are the system requirements to use this website? What browser(s) should I use?

Your WebCOM publication is compatible with Internet Explorer 8.0 +, Firefox 3.6 +, Safari 4.0 +, and Chrome 9.0 +. JavaScript must also be enabled in your browser. Some online publications may require additional free browser plug-ins (e.g., Flash, Adobe Acrobat). You can test and update your plugins via the link at the bottom of every WebCOM page.

Q: How do I change my account information (phone number, address, password question, etc.)?

Once you are logged in, you can click the ‘Account’ tab in the upper left hand corner of the publication and you can update any information on this page.

Q: What if I miss an exam, can it be reopened so I can take it?

You must contact your instructor about receiving a retake on any closed assessments. They can contact web support directly to let us know if a retake should be granted.

Q: Where will grades be posted?

You can access your grades via the ‘Gradebook’ page within the online publication. If you cannot find a gradebook, please ask your instructor where your grades will be posted.

Q: What if I want to dispute my grade?

Any questions concerning grades should be addressed with your instructor. We cannot update grades without a direct request from an instructor.

Q: If I have a problem, should I contact my instructor or web support?

If you have a question about the content of the course, contact your instructor. If there is an issue with the internet delivery of the course material, please contact websupport.

Q: How do I get in touch with websupport? What is websupport/who am I talking to?

We recommend you fill out the web support form which is linked at the bottom of the log in page at www.grtep.com and at the bottom of every page within the online publication. You can also email your questions to websupport@greatrivertech.net and your questions will be answered within 24 hours Monday through Friday or you can call 1-800-344-9051. When sending an email to websupport, please include specific details of what you were doing when you had the problem. If you are receiving an error message, please provide a screen shot of the error.

Have a question about your publication or course?

Our dedicated Web Support Team will solve your issue at websupport@greatriverlearning.com

Quick Link

GRTEP (Publication Login)

Watch this space!

This is an evolving page, so check back shortly for more answers, more resources, and more tips for academic success!