STUDENT FAQ

Are you a Great River Student?

We know you’re eager to learn, constantly connected, and always on-the-go. We’ve built our publications with your needs and lifestyle in mind: our publications are accessible on most devices and our dedicated Web Support Team is available around-the-clock to take your most pressing questions.

Check out the FAQ below if you have questions about your ebook, the GRL Content Platform, or Great River Learning itself.

We’ve compiled a list of the most common student inquiries and provided the answers below. If you have a question, take a moment and skim through this brief FAQ; it just may have the answer you’re looking for!

Q: Where and how do I purchase access to my online publication?

You can purchase access to your publication by going to the catalog and searching for the title of your publication. From here, you will be prompted to "purchase" which will direct you to www.grlcontent.com to purchase access. If you are purchasing a print book, you will be prompted to "add to cart" upon selection of your publication, so the book can be shipped to you.

Q: If I purchase an access code at the bookstore, how do I use it to register to my course?

Go to https://www.grlcontent.com/ and enter your access code into the "First Time User with Access Code" field on the right hand side of the screen.

Q: What if I already have an account with GRL Content and I need to register to another course?

Log in at https://www.grlcontent.com/ with your existing account and click on the ‘Enroll in Another Online Publication’ link. You will then be able to purchase access to your new publication.

Q: I am getting an error when I try to register my access code. What should I do?

Fill out the Web Support form on GRL Content. Please describe what you were doing when you received the error and provide a screen shot or copy and paste the error into the form if possible.

Q: My publication has several sections on GRL Content. How should I know which section is mine?

The section number will match the section number of the course you are registered to with your school. If you are unsure of your section number, please ask your instructor.

Q: I’m in the wrong section. How do I get moved to the correct one?

Please fill out the web support form linked at the bottom of every page within the online publication and be sure to provide the section you need to be moved to.

Q: I forgot my password, what do I do?

Click on the 'Forgot Password?' link or go directly to the password reset screen to reset the password associate with your username.

Q: What is my username?

Your username is the e-mail address you used when creating your account.

Q: What are the system requirements to use this website? What browser(s) should I use?

GRL Content supports current or preceding versions of Chrome, Safari, Firefox, and Microsoft Edge. JavaScript must be enabled in your browser. Some online publications may require additional free browser plug-ins such as Adobe Acrobat.

Q: How do I change my account information (phone number, address, password question, etc.)?

Once you are logged into the GRL Content platform you can click the 'Account' link to update your personal information.

Q: What if I miss an exam, can it be reopened so I can take it?

You must contact your instructor about receiving a retake on any closed assessments. They can contact web support directly to let us know if a retake should be granted.

Q: Where will grades be posted?

You can access your grades via the ‘Gradebook’ page within the online publication. If you cannot find a gradebook, please ask your instructor where your grades will be posted.

Q: What if I want to dispute my grade?

Any questions concerning grades should be addressed with your instructor. We cannot update grades without a direct request from an instructor.

Q: If I have a problem, should I contact my instructor or web support?

If you have a question about the content of the course, contact your instructor. If there is an issue with the internet delivery of the course material, please contact web support.

Q: How do I get in touch with Web Support?

The most efficient way to contact Web Support is through the Web Support Form at https://www.grlcontent.com/support-form. This form is available at the bottom of every page in the GRL Content platform. You can also email your question to websupport@greatriverlearning.com. Your email should be as detailed as possible and if you receive an error message please provide Web Support with a screen shot of the error.

Have a question about your publication or course?

Our dedicated Team is ready to help. websupport@greatriverlearning.com

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Watch this space!

This is an evolving page, so check back shortly for more answers, more resources, and more tips for academic success!