Hospitality: Our World, Your Opportunity

Product Details
Author(s): James Harbour, Nancy Swanger
ISBN: 9781615495986
Edition: 1
Copyright: 2012
Available Formats
Format: GRLContent (online access)

$92.72

Purchase

Overview of
Hospitality: Our World, Your Opportunity

Discovery

Welcome to the world of hospitality with its vast array of opportunities for you! People around the globe travel, eat, sleep, and play—creating a plethora of activities in which you can be involved. Throughout the following text, we will introduce and explore various segments of the hospitality industry and the role they play for the travelling public. People travel for many different reasons, but all are in need of care when they are away from home. This care is at the heart of the hospitality industry and this is where you come in.

 

While it may sound a bit cliché, we really are in the people business. Fancy buildings and fun rides are nothing until fun-loving, others-directed people, like you, are added to the mix. The hospitality industry is demand driven, and guests will simply take their business elsewhere if they are not made to feel welcome. Imagine having the power to create amazing memories for those with whom you come in contact each and every day!

 

We hope you get excited about this industry as you work your way through the course. Some subjects and segments of hospitality will be more exciting to you than others, and that is okay. With so much diversity, there are bound to be some segments more engaging to you than others. Focus on what moves and motivates you; however, never shut the door on any of the others as you don’t yet know which opportunity might present itself, and inspire you, later in life. The hospitality industry is one of the largest in the world, and a career path can take you across the street or around the globe. So get out there—start exploring, learning, and living; the hospitality industry needs you!

About the Author
James Harbour

JIM HARBOUR

Jim Harbour began his teaching career at Washington State University (WSU) in 2006. He has taught numerous classes over the years but restaurant costing and operations along with a beverage management course are his mainstays. Jim is a co-owner in four restaurant concepts in the town of Pullman Washington where Washington State University is located. Jim received his undergraduate degree from WSU and went on to complete his MBA at Gonzaga University. Jim has led or been a part of faculty led study abroad programs to Spain, Thailand, and Switzerland. When Jim is not teaching or helping guide his restaurants he enjoys skiing/snowboarding, cooking, traveling, and spending time with his wife and kids.

About the Author
Nancy Swanger

DR. NANCY SWANGER

  • Founding Director, Granger Cobb Institute for Senior Living
  • Associate Dean for Inter-College Partnerships, Carson College of Business
  • Associate Professor, School of Hospitality Business Management
  • Faculty Athletics Representative, Washington State University

 

Washington State University

Todd Hall 321

Pullman, WA 99164-4736

Tel: 509.335.2443

Fax: 509.335.4736

 

swanger@wsu.edu

Washington State University - School of Hospitality Business Management

Granger Cobb Institute for Senior Living

 

Dr. Nancy Swanger is the Founding Director of the Granger Cobb Institute for Senior Living, which is housed in the School of Hospitality Business Management. She is also the Associate Dean for Inter-College Partnerships in the Carson College of Business at Washington State University. In addition to her administrative duties, she teaches various courses in the curriculum—senior living operations, professional development, and special topics focusing on current trends or industry issues. Nancy has extensive restaurant experience as a co-worker, manager, district manager, and owner. She and her husband, Larry, owned and operated up to eight Subway restaurants from 1988-2017, and they own two independent concepts in Moscow, Idaho—Gambino’s and The Diner. Her research interests lie in the areas of senior living, quick-serve restaurant operations, food safety/sanitation, and hospitality curriculum. Prior to coming to WSU, Nancy taught at the University of Idaho and Lewis-Clark State College. The Swangers, who reside in Troy, Idaho, have four children and five grandchildren.

Table of Contents

Lesson 1: Introduction


Lesson 2: Service


Lesson 3: Hotel Technology


Lesson 4: Restaurants


Lesson 5: Lodging


Lesson 6: Senior Living


Lesson 7: Beverages


Lesson 8: Managed Services


Lesson 9: Attractions


Lesson 10: MICE


Lesson 11: Ownership


Lesson 12: Affiliates


Lesson 13: Marketing


Lesson 14: Professionalism